Return Policy

RETURN POLICY

• At Namaste, your satisfaction is very important to us. If there are defects in the good received, you can return your order to us.
• Return request must be within 7 days of receiving the product(s) ordered from the Namaste website.
• Product(s) can be returned for exchange or refund, provided the product(s) is returned in new and original condition with original product packaging, price tags and labels.
• If you receive an incorrect item, or damaged or defective, please call us via our customer care support at +60 13-838 3007 or namaste.pyw@gmail.com
• Namaste reserves the right for final decision.
• Namaste reserves the right to amend this policy at any time without prior notice.

RETURN AND EXCHANGE POLICY

• Return within 7 days of receiving the product(s) ordered from the Namaste website.
• Product(s) can be returned for exchange once it has been approved by Namaste, provided the product(s) is returned in new and original condition with original product packaging, price tags and labels.
• If you receive an incorrect item, or damaged or defective, please call us via our customer care support at +60 13-838 3007 or namaste.pyw@gmail.com and you will be updated via WhatsApp for next instruction. 
• Once we’ve confirmed the defect and approved your return request, please ship the product(s) back to us and we’ll deliver you the replacement product(s).
• Replacement process will take within 3 working days (if no issue) once the original product(s) has return back to the factory.
• If the return and exchange requested by customer, all return cost will be on your own cost.
• Defect arises as a result of fair wear and tear, wilful damage, negligence, misuse, abnormal working conditions or failure to follow our oral or written instructions as to the storage or use of the products are not qualified for a return and refund.
• Colour of products may differ slightly due to lighting or monitor and are not qualified for a return and refund
• Namaste reserves the right for final decision.
• Namaste reserves the right to amend this policy at any time without prior notice.

REFUND

• Refund can only be process if a problem arise caused by HQ.
• Refund request for postage cost for any wrong/missing/damage made by Namaste, can be send to our Customer Service support for refund process.
• Refund will be process within 48 hours.

Terms And Conditions

Welcome to namaste.com.my, an online platform specializing in the sale of retail products. By accessing and using our website, you agree to comply with the following terms and conditions:

1. Product Information:

– We strive to provide accurate product descriptions, images, and prices on our website.

– Colors may vary slightly due to screen settings, and we cannot guarantee exact color matches.

– Product availability is subject to change without prior notice.

2. Ordering and Payment:

– Orders placed on our website constitute an offer to purchase the selected items.

– Payment must be made in full at the time of placing the order through our secure payment gateway.

3. Shipping and Delivery:

– We aim to process and ship orders within 5 business days after payment confirmation.

– Delivery times may vary depending on your location, and we are not liable for any delays caused by third-party carriers.

4. Returns and Exchanges:

– We accept returns for exchange or store credit within 7 days of receiving the product, provided it is in its original condition.

– Return shipping costs are the responsibility of the customer unless the item received is damaged or defective.

5. Privacy Policy:

– We respect your privacy and handle your personal information securely and confidentially.

– Your data is collected for order processing, communication, and improving our services only.

6. Intellectual Property:

– All content on our website, including images, logos, and texts, is the property of Namaste and is protected by copyright laws.

– You may not use, reproduce, or distribute any content from our site without written permission.

7. Limitation of Liability:

– We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

– Our liability is limited to the total amount paid for the purchased products.

8. Amendments:

– We reserve the right to update or modify these terms and conditions at any time without prior notice.

– Continued use of our website constitutes acceptance of the revised terms.

By using e3gearboxtreatment.com, you agree to abide by these terms and conditions. If you have any questions or concerns, please contact our customer service team for assistance at +60 13-838 3007 or namaste.pyw@gmail.com. Thank you for shopping with us!